Warranty Policy
Effective Date: August 8, 2026
At Ganzhou Joyrider Sports Technology Co., Ltd. , we are committed to providing reliable Pilates equipment, consistent manufacturing quality, and professional after-sales support to distributors, Pilates studios, fitness facilities, rehabilitation centers, fitness brands, and other business customers worldwide.
This Warranty Policy describes the general warranty coverage applicable to products supplied by Ganzhou Joyrider Sports Technology Co., Ltd. Specific warranty terms may vary according to the product, order, quotation, sales agreement, or other written commercial terms agreed with the customer.
1. Warranty Coverage
Unless otherwise agreed in writing, our standard warranty covers manufacturing defects in materials and workmanship under normal and intended use.
Covered products may include:
Pilates ReformersPilates Reformers with TowerCadillac ReformersPilates Stability ChairsPilates Ladder BarrelsPilates Spine CorrectorsPilates accessories and componentsOther Pilates equipment manufactured and supplied by our companyThe warranty applies to the original purchaser or business customer identified in the applicable sales documentation and is generally not transferable without prior written approval.
2. Standard Warranty Period
Unless a different warranty period is stated in the applicable quotation, sales contract, product documentation, or warranty agreement, the standard warranty period is:
Main structural frame: 3 years
Mechanical and moving components: 1 year
Springs, ropes, straps, pulleys, wheels, upholstery, and other wear components: 6 months
Warranty periods begin from the date of shipment unless otherwise agreed in writing.
For specific products or projects, a different warranty period may apply. The warranty period stated in the applicable sales agreement or confirmed quotation will take precedence over this general policy.
3. What the Warranty Covers
The warranty may cover manufacturing defects affecting the normal function or structural integrity of the product.
Examples may include:
Structural defects caused by manufacturingDefective welded jointsManufacturing-related mechanical failuresDefective components supplied by usCertain functional defects resulting from manufacturing or assemblyWhen a valid warranty claim is confirmed, we may provide an appropriate remedy, which may include:
Replacement partsRepair instructionsTechnical supportReplacement of defective componentsReplacement of affected productsOther reasonable solutions agreed with the customerThe appropriate remedy will depend on the nature and severity of the problem.
4. Wear & Tear
Pilates equipment contains components that naturally wear over time through normal use.
Normal wear and tear is generally not considered a manufacturing defect.
Wear components may include:
SpringsRopesStrapsPulleysWheelsBearingsUpholsteryHandlesPaddingProtective coversOther consumable componentsReplacement of normal wear components may be available for purchase or may be covered where specifically stated in the applicable warranty agreement.
5. Warranty Exclusions
The warranty does not normally cover damage or failure resulting from:
Improper installationIncorrect assemblyMisuse or abnormal useFailure to follow operating instructionsFailure to perform recommended maintenanceUnauthorized modification or repairUse outside the product's intended purposeAccidental damageImpact or transportation damage after deliveryImproper storageExposure to unsuitable environmental conditionsCommercial use of products not designed or agreed for commercial useNormal wear and tearCosmetic changes that do not affect product functionDamage caused by third partiesDamage resulting from customer modifications, unauthorized replacement parts, or repairs performed without our approval may also void the applicable warranty.
6.Commercial & High-Frequency Use
Some Pilates equipment is designed specifically for commercial environments such as Pilates studios, fitness centers, rehabilitation facilities, and gym chains.
Customers should ensure that the selected product is appropriate for the expected frequency and intensity of use.
Where a product has specific commercial-use specifications or limitations, those requirements will be stated in the relevant product documentation or commercial agreement.
7. OEM & ODM Products
For OEM and ODM products, warranty coverage is based on the agreed product specifications, approved samples, technical documentation, and commercial agreement.
Customized products may include:
Custom brandingCustom frame colorsCustom upholsteryCustomized dimensionsCustomized componentsCustomized spring configurationsCustomized packagingStructural modificationsOther customer-specific requirementsWarranty coverage applies to manufacturing defects within the agreed specifications.
Customer-requested modifications, materials, designs, or components that are not manufactured or supplied by Ganzhou Joyrider Sports Technology Co., Ltd. may be excluded from warranty coverage unless otherwise agreed in writing.
8. Warranty Claim Procedure
To submit a warranty claim, please contact us as soon as the issue is discovered.
Please provide:
Customer or company nameOrder or invoice numberProduct modelProduct quantityDescription of the problemPhotographs or videos showing the issueProduct serial number, where applicableRelevant installation or maintenance informationOur technical team may request additional photographs, videos, measurements, or other information to determine the cause of the problem.
We will review the claim and provide instructions for the next steps.
9. Inspection & Warranty Assessment
A warranty claim may require technical assessment before a remedy is approved.
Our assessment may consider:
Product specificationsManufacturing recordsInstallation conditionsProduct usageMaintenance historyPhotographs and videosShipping and delivery informationOther relevant evidenceIf the issue is confirmed to be covered by the warranty, we will work with the customer to determine an appropriate solution.
If the issue is determined to be outside warranty coverage, we may offer paid replacement parts, repair guidance, technical assistance, or other available services.
10. Replacement Parts
When appropriate, we may provide replacement components rather than replacing the entire product.
Replacement parts may be selected based on:
Product modelProduct versionAvailabilityTechnical compatibilityNature of the reported issueCustomers may be responsible for installation unless otherwise agreed.
11. Shipping & Related Costs
Warranty arrangements involving international shipments may require coordination between the customer, carrier, and our company.
Unless otherwise agreed in writing, warranty coverage does not automatically include:
Import dutiesCustoms feesLocal taxesLocal installation costsLocal labor costsThird-party service chargesInternational return shippingLocal transportation costsThe responsibility for such costs will be determined according to the applicable sales agreement and the circumstances of the warranty claim.
12. Transportation Damage
Damage caused during transportation should be reported promptly after delivery.
Customers should retain the original packaging and provide photographs or videos of:
The shipping container or outer packagingProduct packagingVisible damageDamaged componentsShipping labels and relevant documentationTransportation-related claims may be handled separately from manufacturing-defect claims and may depend on the applicable warranty shipping terms and insurance arrangements.
13. Customer Responsibilities
To maintain safe and reliable equipment performance, customers should:
Follow installation instructionsUse equipment according to its intended purposePerform recommended maintenanceInspect equipment regularlyReplace worn components when necessaryUse appropriate replacement partsAvoid unauthorized modificationsEnsure users receive appropriate operating instructionsFailure to follow these requirements may affect warranty coverage.
14. Warranty Transfer
Unless otherwise agreed in writing, the warranty applies to the original purchaser or business customer identified in the sales documentation.
Transfer of equipment to another owner, business, or location may require prior written confirmation from Ganzhou Joyrider Sports Technology Co., Ltd.
15. Limitation of Warranty
This Warranty Policy provides general warranty terms for products supplied by Ganzhou Joyrider Sports Technology Co., Ltd.
Where a quotation, sales contract, purchase agreement, product specification, or other written agreement provides specific warranty terms, those agreed terms will take precedence over this general policy.
Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded or limited under applicable law.
16. Contact Us
For warranty claims, technical support, or after-sales assistance, please contact us:
Company Name: Ganzhou Joyrider Sports Technology Co., Ltd.
Brand: Joyrider
Email: contact@joyridersports.com
Phone / WhatsApp: +8618172744583
Address: No. 36, Zhanggongwang Road, Economic Development Zone, Ganzhou City, Jiangxi Province, PR China.
Business Hours: Monday–Saturday, 8:30 AM–6:00 PM GMT+8
We are committed to providing reliable products and professional after-sales support to our customers and long-term business partners worldwide.